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Policies
Please refer to the following frequently asked questions about shipping, returns and more. Feel free to contact us if your question is not answered here.
What is the return / exchange policy? TOP
We offer a 30-day, risk-free trial period on all carriers we sell. If you are not satisfied with your purchase, please contact us right away. More often than not, we can help you troubleshoot. In the event we are unable to resolve your issue, we will forward you a RA number.
1) All purchases returned within 30 days from the ship date will receive a full refund provided it is in new (void of stains, scents such as smoke or detergent), unwashed condition with original packaging. Customer is responsible for postage on return shipping. We reserve the right to deduct 10% from refund calculated from the current sale price of items returned in used condition.
*We may accept returns after the 30-day period on a case-by-case basis. *All returns outside of the 30-day trial period will be charged a 10% restocking fee.
*All sales are final on Clearance items, unless there's a manufacturer defect. Please contact us for proper return protocol.
2) Exchanges will be accommodated based on our latest inventory selection. Shipping on the exchange item is a flat rate of $5 via economy shipping.
What is the shipping rate and procedure? TOP
We ship all orders within 48 hours unless we contact you otherwise.
1) U.S. shipping:
Domestic U.S. shipping, including Hawaii and Alaska, will be shipped via the most economical method unless you choose otherwise during the check-out process.
2) International shipping:
We charge a flat rate shipping of $14.95 for international shipping via USPS International Parcel Post as it is the most cost-effective method. It may take up to 2-3 weeks for delivery, depending on custom clearance which we are unable to control. It generally, however, takes between 7 to 11 days for delivery to most major countries.
International exchange shipping will be the same as the flat rate shipping via the same economy method stated above.
**Please note: International Priority Mail arrive significantly faster than Parcel Post. For most countries, it is only a marginal difference in price. Flat rate for International Priority Mail is $19.95
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